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<!DOCTYPE html>
<html lang="id">
<head>
<meta charset="UTF-8">
<style>
    @page {
        size: A4;
        margin: 20mm 15mm;
        @bottom-right {
            content: "Halaman " counter(page);
            font-size: 9pt;
            font-family: Helvetica, Arial, sans-serif;
            color: #718096;
        }
        @bottom-left {
            content: "Matriks Eskalasi Trouble Ticket Fiber Optic - PT Banda Sentra Nasional";
            font-size: 9pt;
            font-family: Helvetica, Arial, sans-serif;
            color: #718096;
        }
    }

    body {
        font-family: Helvetica, Arial, sans-serif;
        color: #2d3748;
        background-color: #f4f6f8;
        margin: 0;
        padding: 0;
        font-size: 11pt;
        line-height: 1.6;
    }

    .header-banner {
        background-color: #1a365d;
        color: white;
        padding: 20px 25px;
        border-radius: 8px;
        margin-bottom: 25px;
    }

    .header-table {
        width: 100%;
        border-collapse: collapse;
    }

    .header-table td {
        padding: 0;
        border: none;
        background: transparent;
        vertical-align: middle;
    }

    .header-banner h1 {
        margin: 0 0 6px 0;
        font-size: 18pt;
        font-weight: bold;
        letter-spacing: -0.5px;
    }

    .header-banner p {
        margin: 0;
        font-size: 10.5pt;
        color: #e2e8f0;
    }

    .logo-container {
        text-align: right;
        width: 120px;
    }

    .logo-container img {
        height: 45px;
        width: auto;
        background: white;
        padding: 4px 6px;
        border-radius: 4px;
        display: inline-block;
    }

    .card {
        background: white;
        border-radius: 8px;
        padding: 20px;
        margin-bottom: 20px;
        border: 1px solid #e2e8f0;
    }

    h2 {
        font-size: 14pt;
        color: #1a365d;
        margin-top: 0;
        margin-bottom: 15px;
        padding-bottom: 8px;
        border-bottom: 2px solid #ebf8ff;
    }

    .intro-text {
        margin-bottom: 20px;
        color: #4a5568;
    }

    table.main-table {
        width: 100%;
        border-collapse: collapse;
        margin-top: 10px;
        background: white;
        border: 1px solid #e2e8f0;
    }

    table.main-table th {
        background-color: #2b6cb0;
        color: white;
        font-weight: bold;
        text-align: left;
        padding: 12px 15px;
        font-size: 10.5pt;
    }

    table.main-table td {
        padding: 14px 15px;
        border-bottom: 1px solid #edf2f7;
        font-size: 10.5pt;
        color: #2d3748;
        vertical-align: middle;
    }

    table.main-table tr:last-child td {
        border-bottom: none;
    }

    table.main-table tr:nth-child(even) {
        background-color: #f7fafc;
    }

    .badge-level {
        display: inline-block;
        padding: 4px 10px;
        border-radius: 4px;
        font-weight: bold;
        font-size: 9.5pt;
    }

    .level-1 { background-color: #ebf8ff; color: #3182ce; border: 1px solid #bee3f8; }
    .level-2 { background-color: #feebc8; color: #dd6b20; border: 1px solid #fbd38d; }
    .level-3 { background-color: #fed7d7; color: #e53e3e; border: 1px solid #feb2b2; }
    .level-4 { background-color: #e9d8fd; color: #6b46c1; border: 1px solid #d6bcfa; }

    .phone-number {
        font-family: 'Courier New', Courier, monospace;
        font-weight: bold;
        color: #2b6cb0;
    }

    .sla-box {
        background-color: #ebf8ff;
        border-left: 4px solid #3182ce;
        padding: 15px;
        border-radius: 0 6px 6px 0;
        margin-top: 20px;
    }

    .sla-box h3 {
        margin: 0 0 5px 0;
        color: #2b6cb0;
        font-size: 11pt;
    }

    .sla-box p {
        margin: 0;
        font-size: 10pt;
        color: #2c5282;
    }

    .notes-section {
        margin-top: 20px;
        font-size: 10pt;
        color: #718096;
        line-height: 1.5;
    }
    
    .notes-section ul {
        margin: 5px 0 0 0;
        padding-left: 20px;
    }
</style>
</head>
<body>

<div class="header-banner">
    <table class="header-table">
        <tr>
            <td>
                <h1>MATRIKS ESKALASI TROUBLE TICKET</h1>
                <p>Prosedur Penanganan Gangguan Jaringan Fiber Optic - PT Banda Sentra Nasional</p>
            </td>
            <td class="logo-container">
                <img src="https://via.placeholder.com/120x45.png?text=BSN+Logo" alt="Logo BSN">
            </td>
        </tr>
    </table>
</div>

<div class="card">
    <h2>Daftar Kontak Eskalasi Penanganan</h2>
    <p class="intro-text">Matriks eskalasi ini digunakan sebagai acuan berjenjang dalam penanganan kendala atau gangguan teknis maupun non-teknis pada jaringan Fiber Optic agar dapat diselesaikan secara efektif dan terstruktur.</p>

    <table class="main-table">
        <thead>
            <tr>
                <th style="width: 15%;">Tingkat</th>
                <th style="width: 30%;">Nama Pejabat / Petugas</th>
                <th style="width: 25%;">Kontak (WhatsApp/Telp)</th>
                <th style="width: 30%;">Jabatan / Peran</th>
            </tr>
        </thead>
        <tbody>
            <tr>
                <td><span class="badge-level level-1">Eskalasi 1</span></td>
                <td><strong>Bahaudin</strong></td>
                <td><span class="phone-number">0857-6382-0499</span></td>
                <td>Koordinator</td>
            </tr>
            <tr>
                <td><span class="badge-level level-2">Eskalasi 2</span></td>
                <td><strong>Syahrial</strong></td>
                <td><span class="phone-number">0852-1182-1744</span></td>
                <td>Operation Manager</td>
            </tr>
            <tr>
                <td><span class="badge-level level-3">Eskalasi 3</span></td>
                <td><strong>Faisyal Ammar</strong></td>
                <td><span class="phone-number">0811-105-773</span></td>
                <td>Direktur Keuangan</td>
            </tr>
            <tr>
                <td><span class="badge-level level-4">Eskalasi 4</span></td>
                <td><strong>Lazuardi Imam</strong></td>
                <td><span class="phone-number">0813-6232-6599</span></td>
                <td>Direktur Umum</td>
            </tr>
        </tbody>
    </table>

    <div class="sla-box">
        <h3>Ketentuan Waktu Eskalasi (SLA)</h3>
        <p>Jika gangguan pada Trouble Ticket tidak terselesaikan atau tidak mendapat respon dalam jangka waktu tertentu pada level sebelumnya, mohon segera tingkatkan (eskalasikan) ke level selanjutnya sesuai dengan matriks di atas.</p>
    </div>

    <div class="notes-section">
        <strong>Catatan Prosedur:</strong>
        <ul>
            <li>Pastikan menyertakan nomor tiket, lokasi gangguan, serta detail kendala saat melakukan eskalasi.</li>
            <li>Dokumen ini bersifat internal dan wajib diperbarui secara berkala jika terdapat perubahan struktur penanggung jawab.</li>
        </ul>
    </div>
</div>

</body>
</html>
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